Artificial Intelligence (AI) technology is widely applied as a tool in different technical areas, such as machine learning, image processing, …

Artificial intelligence programmers are developing bots that can identify digital bullying and sexual harassment. Known as "#MeTooBots" after the high-profile movement that arose after allegations against the Hollywood producer Harvey Weinstein, the bots can monitor and flag communications between colleagues and are being introduced by companies around the world. Bot-makers say it is not easy to teach computers what harassment looks like, with its linguistic subtleties and grey lines. Jay Leib, the chief executive of the Chicago-based AI firm NexLP, said: "I wasn't aware of all the forms of harassment. I thought it was just talking dirty. It comes in so many different ways. It might be 15 messages … it could be racy photos."

The legal industry has a reputation for being slow to change and behind the curve on adopting new technologies. These numbers paint the picture of a backward-facing industry focused on efficiency at the expense of innovation. Since 2008, the market has changed in fundamental ways. Not only has demand growth slowed dramatically, but the competitive dynamics of the market have shifted as well. Clients who once deferred to their outside law firms on all key decisions impacting the legal services they purchased no longer do so.

The legal industry has a reputation for being slow to change and behind the curve on adopting new technologies. These numbers paint the picture of a backward-facing industry focused on efficiency at the expense of innovation. In other words, law firms must respond to the changing demands of consumers just as companies do in other industries. For this reason, digital transformation is coming to the legal industry. For episode 188 of the CXOTALK interview series, which invites people shaping our world to discuss their experience with digital transformation, I spoke with Michael Shea, CIO of Morgan Lewis, one of the largest law firms in existence.